Management and Supervisory Training Courses & Resources

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Sales & Customer Service Skills
Courses, Training Materials, Profiles & Assessments

The instructor-led courses listed below are designed for organizations with a group to train. Online courses can be taken by individuals or by groups. Pricing for instructor-led courses varies depending on a number of factors. Send an e-mail learn@corexcel.com or call 888-658-6641 for a representative to provide pricing information.

Courses with facilitator kits listed are available for organizations to present programs using their in-house trainers. Click a course title below to view a description of the program and materials pricing.

Course Title

Instructor
Led

Online

Facilitator
Kit

Other
Languages

Coaching

 

 

 

Coaching for Sales Managers

 

 

 

Coaching Job Skills

Spanish

Customer-Oriented Selling©

 

Japanese / Spanish

Customer Focused Sales Interviews

 

 

 

Customer Service Essentials Certificate Program

 

 

 

Customer Service for Nurses and Case Managers

 

 

 

Dealing with Difficult Customer Situations

 

 

 

Delivering Customer Focused Service

 

 

 

DiSC® Customer Service Action Planner

 

 

 

DiSC® Powered Selling idX Ready Course

 

 

DiSC® Profile Training Program

 

 

DiSC® Sales Action Planner

 

 

 

Establishing Credibility and Trust for Customer Service

 

 

 

Establishing Credibility and Trust for Sales

 

 

 

Everything DiSC Sales®

 

 

Gaining Commitments to Action/Closing

 

 

 

Handling Customer Complaints

 

 

 

Introduction to Sales

 

 

 

Improving Client Relationships and Sales Results with DISC

 

 

 

Improving Your Listening Skills idX Ready Course

 

 

Making Customer Recommendations

 

 

 

Overcoming All Objections

 

 

 

Prospecting to Create Interest

 

 

 

Questions are the Answer for Customer Service

 

 

 

Questions are the Answer for Sales

 

 

 

Reinforcing Understanding of Behavioral Styles for Customer Service

 

 

 

Reinforcing Understanding of Behavioral Styles for Sales

 

 

 

Sales Essentials Certificate Program

 

 

 

STAR Service - Customer Service

 

 

Territory and Account Management

 

 

 

The Incoming Sales Call

 

 

 

Understanding Behavioral Styles for Customer Service

 

 

 

Understanding Behavioral Styles for Sales

 

 

 

Winning Through Customer Service©

 

 

Win-Win Negotiations

 

 

 


Want additional information on sales and customer service courses?
Call us 1-888-658-6641 in the U.S., 1-302-477-9730 outside of the U.S. or send an e-mail to learn@corexcel.com.

 

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Telephone skill building, team appraoch development, customer service classes, customer service programs, customer service seminars

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